FAQ

Most orders are processed within 1–3 business days. During peak seasons, promotions, or holidays, processing times may be slightly longer.

Yes. We currently ship throughout Canada and selected locations in the United States.
Shipping rates and delivery estimates are calculated at checkout.

 Once your order ships, you will receive a confirmation email with tracking information.

While we work with trusted shipping carriers, delivery delays may occasionally occur due
to weather, customs, or carrier issues. Please contact us if your order has not
arrived within the estimated delivery window.

Our candles are crafted using premium-quality wax blends designed to provide a clean, long-lasting burn and exceptional fragrance performance.

Burn times vary depending on candle size and usage. Approximate burn times are listed on each product page.

For the first burn, allow the wax to melt completely across the surface. Trim the wick to approximately 1/4 inch before each use and avoid burning for more than 4
hours at a time.

While our candles are made with carefully selected ingredients, sensitivities may vary.
Ensure proper ventilation and consult your veterinarian if you have concerns
about specific fragrances around pets.

Tunneling occurs when a candle is not burned long enough for the wax pool to reach the edges. Allow sufficient burn time during each use to maintain an even wax
surface.

Many of our products are formulated with gentle ingredients; however, individual skin
sensitivities vary. We recommend performing a patch test before full use.

We are committed to ethical product development and do not test our finished products on animals.

Store products in a cool, dry place away from direct sunlight and excessive heat to
maintain quality and effectiveness.

Usage instructions vary by product. Please review the directions provided on the
product packaging or product page.

Discontinue use immediately and consult a healthcare professional if irritation persists.

We want you to love your purchase. Please review our Return Policy page for complete
details regarding eligible returns, exchanges, and refunds.

No. Our wellness products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease.

Yes. We recommend consulting a qualified healthcare professional before starting any
supplement, especially if you are pregnant, nursing, taking medications, or
have a medical condition.

Results vary based on the individual, lifestyle factors, consistency of use, and the
specific product being used.

Unless specifically indicated on the product label, wellness supplements are intended
for adult use only.

Where applicable, our wellness and nutritional products comply with applicable
regulations and may display Natural Product Numbers (NPNs) or other regulatory
information when required.

Due to hygiene and safety reasons, opened skincare, body care, and wellness products
may not be eligible for return unless they arrive damaged or defective.

Please contact us within 48 hours of delivery and provide photos of the damaged item and packaging so we can assist you promptly.

We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other
payment options available at checkout.

Yes. All payment transactions are processed through secure, encrypted payment gateways to help protect your information.

You can contact us through our Contact Us page or email our support team directly.

Yes. Digital gift cards are available and can be purchased directly through our
website.

We occasionally offer promotions, seasonal sales, and exclusive subscriber
discounts. Join our newsletter to stay updated.

Subscribe to our email newsletter and follow us on social media for updates, product
launches, and special offers.