Shipping policy

Last Updated: 12-06-2026

Business Name: [Your Store Name]

We are committed to delivering your order safely and efficiently across Canada and the United States.

1. Processing Time

All orders are processed within:

1–3 business days (standard processing time)
Orders are not shipped or delivered on weekends or holidays

During high-demand periods (sales, holidays), processing may take longer.

You will receive a confirmation email once your order has been shipped.

2. Shipping Locations

We currently ship to:

🇨🇦 Canada (all provinces and territories)
🇺🇸 United States (all states, including Alaska & Hawaii)

We do not currently offer international shipping outside USA and Canada unless stated.

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on location and order weight.

Canada Shipping

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days

USA Shipping

Standard Shipping: 4–8 business days
Expedited Shipping: 2–5 business days

Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your shipment using the carrier’s website.

5. Customs, Duties & Taxes

Canada Orders

Taxes (GST/HST/PST) may apply based on your province.

USA Orders

Import duties, customs fees, or taxes may apply depending on your state or order value.
These charges are the responsibility of the customer.

We are not responsible for delays caused by customs.

6. Shipping Delays

We are not responsible for delays caused by:

Carrier disruptions (Canada Post, USPS, UPS, FedEx)
Weather conditions
Customs processing
Peak holiday seasons

However, we will always assist you in tracking and resolving issues.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Lost packages due to incorrect or incomplete address

If you notice an error, contact us immediately at: [your email]

8. Lost or Damaged Packages

If your package is:

Lost in transit
Arrives damaged

Please contact us within 7 days of delivery date.

We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.

9. Undeliverable Packages

If a package is returned to us due to:

Incorrect address
Failed delivery attempts
Refusal of delivery

We will contact you to arrange reshipping (additional shipping fees may apply).

10. Contact Us

For any shipping-related questions:

Email: [your email]